Effective Date: 01/01/2025
We want you to be fully satisfied with your DARCSUD purchase. This policy outlines how we handle returns and refunds, including for items that have been gently used.
30-Day Return Policy
We accept returns on eligible items within 30 calendar days from the date of purchase—even if the item has been lightly used—as long as it is not damaged, excessively worn, or misused.
To qualify for a return:
- Items must be free from damage and abuse
- Product must remain in acceptable, clean condition and not show excessive wear
- Original packaging is preferred but not required
- Return must be pre-approved by our support team before sending it back
- Proof of purchase is required. Only the original purchaser may initiate a return
Refund Processing
Approved refunds will be issued to the original payment method within 3–5 business days after we receive and inspect the return. Additional processing time may be required by your financial institution.
Return Shipping
- Return shipping costs are the customer’s responsibility unless the item is defective or an error was made on our end
- If we provide a prepaid return label, the cost of the label will be deducted from your refund total, unless otherwise specified
Final Sale Items
Items marked “Sale,” “Clearance,” or part of a promotional event are final sale and not eligible for return or refund
Custom and Personalized Items
Custom-branded, personalized, or private-labeled products are non-returnable, except in the case of verified defects upon arrival
Defective or Damaged Items
If you receive a defective or damaged item:
- Contact us within 3 days of delivery
- Include your order number and photos of the issue
- If approved, we’ll replace the item or refund you if the product is unavailable
Normal wear, misuse, or accidental damage is not considered a defect
Lost or Stolen Packages
If tracking shows your package was delivered but you did not receive it:
- Please file a claim directly with the shipping carrier
- We are not liable for lost or stolen packages once marked as delivered
Non-Returnable Items
We do not accept returns for:
- Heavily used, damaged, or altered items
- Items returned without prior approval
- Custom or private-labeled items
- Final sale and promotional items
Fraud Prevention
Returns are inspected. Items returned in unacceptable condition—excessively used, swapped, or empty—may result in denial of refund and restriction of future returns.
How to Start a Return
- Email support@darcsud.com with your order number and reason for return
- We’ll review and respond with return instructions if you qualify
- Do not send items back without written approval
We reserve the right to modify this policy at any time. The latest version will always be posted on this page.